What is eConsult?

eConsult enables NHS based GP practices to offer online consultations to their patients. This allows patients to submit their symptoms or requests to their own GP electronically, and offers around the clock NHS self-help information, signposting to services, and a symptom checker.

eConsult is the most widely used digital triage tool in NHS primary care, built by NHS GPs for NHS patients, designed to enhance patient access, improve practice efficiencies and sign post patients to the right place at the right time for their care. Live in over 1200 NHS practices, eConsult gives millions of patients access to their own GP online.

How does eConsult work

Patients can submit a GP online consultation between 6.30am and 6.30pm Monday to Friday, the advice service is available 24/7.

NHS 111 can help if you have an urgent medical problem when your GP practice is closed. Dial 111 on any phone for advice or visit the NHS 111 website -

Remember to call 999 at any time in a medical emergency. This is when someone is seriously ill or injured and their life is at risk.

eConsult lets patients consult with their own NHS GP online by completing a quick form that is sent and reviewed by the practice. It can also direct the patient to self-help, pharmacy advice and local self-referral services.


It takes GPs only 2-3 minutes to process an eConsult, and research shows that 70% of requests are closed without the need for a
face-to-face appointment. Patients can get NHS based help via eConsult anytime, even outside of surgery hours.