Practice Management

Caroline Rickman

Practice Manager

Our Practice Manager is responsible for the efficient administration of the Practice. Our aim is to provide friendly personal healthcare for you and your family.

Your suggestions and ideas are welcome. If you have any complaints, please let our Practice Manager know, so that we can look into them under our Practice complaints procedure.

Mrs Jennie Stain

Deputy Practice Manager/IT Lead

Jennie works closely with the Practice Manager to ensure smooth day to day running of the Practice and deputises in her absence. She is also responsible for all aspects of IT support and reporting.


Our Administrative team take care of all matters concerning the efficient operation of the Practice and our communications with the Strategic Health Authority and Primary Care Trust.


We have a team of 11 experienced receptionists who work across the two sites at Poulner and St Leonards and who will be happy to assist you with making appointments, dealing with repeat prescriptions and any general enquires. Whilst their job is demanding they are here to help you and will endeavour to assist you as efficiently as possible.


We have a Medical Secretary who deals with all aspects of referrals made by the doctors to hospitals and other relevant clinics.

They are trained to handle all aspects of communication with Hospital Consultants in an efficient and timely manner.

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